Organization Transformation
In today’s leading companies, key programs are accomplished by effective and efficient departments collaborating and focusing on common goals. A well-run and efficient IT organization has the following characteristics:

• The organization structure empowers the organization to contribute meaningfully to
  the company’s goals
• The organization anticipates new business needs and quickly reacts to deliver results;
  it has credibility as a business partner
• Users believe they receive value and are satisfied
• The IT organization is recognized as efficient & cost effective
• The leader is a good communicator and is respected by subordinates, peers, and top management
• The department is viewed by outsiders as being “well run”
• There are clear lines of responsibility which are well understood, with no gaps and few overlaps
• The IT staff:
  • Find their work challenging and rewarding
  • Know what is expected of them
  • Know their responsibilities
  • Receive constant feedback – they always know where they stand
  • Are empowered to take action when necessary
  • Believe they are treated fairly and their contributions valued